FAQs

•                How do I pay my rent?
•                How do I put in a work order? 
•                How do I RSVP for events?
•                What are Highlands Dollars? 
•                Where do I vote? 

Resident Information & Resources

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Rent Payment Options (Effective August 1, 2025)

Beginning August 1, 2025, Highlands Communities will no longer accept rent payments by check. Please choose one of the following convenient options:

1. ACH (Automated Clearing House) Enrollment
   - Complete the ACH enrollment form.
   - Provide a voided check or a copy of a check from the account to be debited.
2. Resident Portal Payments
   - Access the portal to manage recurring or individual monthly payments.
   - Instructions can be sent to you via email for your convenience.
3. WIPs (Walk-In Payments)
   - Make rent payments at various participating locations near you.
   - Contact the Resident Services Office for a list of approved WIPs locations.

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How to Submit a Maintenance Work Order

If you need maintenance assistance, please follow these steps:

1. Log Into the Resident Portal
   - Use your login credentials. If you haven't registered, contact the Resident Services Office for assistance.
2. Navigate to the Maintenance Request Section
   - Click on "Maintenance" or "Service Requests".
3. Enter Your Request Details
   - Provide a clear description of the issue.
   - Include the specific location (e.g., kitchen sink, bathroom light).
   - Indicate if the Maintenance Team has permission to enter your unit if you're not home.
4. Submit Your Request
   - Click "Submit" and confirmation will be sent to you once it's received.

For emergency maintenance issues (e.g., water leaks, loss of heat/AC, or power outages):

• Call our emergency maintenance line at 800-263-6148
• Or contact the office directly:
  Phone: (262) 288-9165
  Email: parkwood@ardenpropertygroup.com

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RSVPs for Community Events

To RSVP for upcoming events:

• Submit the RSVP form included in the monthly newsletter, or
• Email: parkwood@ardenpropertygroup.com

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Highlands Dollars

• Highlands Dollars are available in $25 booklets with $1 and $5 denominations.
• They can be used at most community events, including casual dinners.
• Purchase your booklet at the Resident Services Office.

Please Note:

• Highlands Dollars are non-refundable and not redeemable for cash.
• Highlands Communities, LLC is not responsible for lost or stolen certificates.

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Polling Location

• St Elizabeth Ann Seton
  12700 W Howard Ave
  New Berlin, WI 53151

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For a list of entertainment, food, shopping, parks & recreation, movie theaters, salon & spas, libraries, and medical facilities, please visit our Map & Surrounding Attractions page.